HAVE QUESTIONS?
WE HAVE ANSWERS

Is your photo booth an actual “booth”?

We have the ability to enclose everything so the experience is private, but we prefer not to. The “open air” style is much more fun and lets the rest of your guests enjoy the “show” while people are taking their pictures. The lighting is typically better in this style and it’s just more fun!

I have a great photographer. Why do I need a photo booth too?

Photographers are fantastic at capturing the greatest moments of your events, but sometimes they are lacking the candid, more fun shots that aren’t as planned out or posed. The photo booth isn’t just about the pictures, but the fun you have while taking them. Everyone loves a photo booth and it’s an extra bit of fun for your guests while capturing even more great photos for them and for you.

Why do I need an attendant?

The photo booth is touch screen and operates fairly well on it’s own. However, the attendant is there to help! They can pass you new props so you can make a quick switch between photos. They keep the prop table clean and organized and make sure no one forgets to leave their props, leaving less for the later guests to the booth. While our equipment is state of the art, paper jams can still happen, and if everyone is loving the booth as much as they usually do, we will run out of paper at some point and need to reload! The attendant ensures smooth functionality throughout the whole evening so you have nothing to worry about except enjoying your event after all the hard work you put into planning it.

How much space do I need at my venue for the photo booth?

For the best photos and experience, we need a 10’ by 10’ square. This gives us room for the equipment, back drop and prop table. More room is even better, and if you have less and really want the booth, let us know. We may be able to work with you.

How much time does it take to set it up and tear it down?

Depending on how far we have to walk with the equipment from our vehicle, it takes one attendant approximately 30 minutes to set up or tear down the booth. However, we always show up at least an hour before your event to ensure we have time for troubleshooting if necessary so that we know we will be up and running by the agreed time.

What will the background look like?

There is so much going on in a photo booth between your beautiful guests, their outfits, and all our crazy props. Because of this, we don’t typically recommend backdrops that are too “busy”. We have 14 great options to choose from (pending availability), so let us know which is your favourite! If you prefer something we don’t have, tell us – we can always get new ones for you if you have a specific request. If you want, we can get a custom backdrop for you with a company logo, bride & groom names, or whatever you want! (extra cost applies).

How many times can I visit the photo booth?

As many as you want! Some events with fewer guests offer you the availability to keep coming back instantly.  Busier events with a larger number of guests often have a lineup for the photo booth – you can keep coming back, but you have to wait your turn each time!

How many people can use the booth at one time?

Depending on the space we have at your event, typically 10 people is the maximum. We’ve seen more cram into a photo though!

How many photos are in a photo strip?

This is something we will discuss as it’s completely up to you! We have 2″x6″ and 4″x6″ designs with 1-4 photos. You customize every part of the experience!

I have a graphic that I want to include on my photo strip. Is this possible?

Absolutely. Choose one of our templates from our gallery and then send us the graphic you want to use. We can incorporate them together to make it exactly how you want. We can also create a template for you from scratch if you prefer.

How fast can I see my photos online?

More often than not, we get home from an event and immediately set up our computers to post the photos. This means by the time you wake up the morning after your event, your photos are ready for viewing online. Worst case scenario we do it the next day and they’re available within 24-48 hours of your event.

Are an electrical outlet and WiFi/Internet required?

Yes. We need an electrical outlet to power the booth. Wifi is needed for the social media/email stand.

Do I need to make a deposit?

Yes. We require a 50% deposit to save your date and the final 50% is due 2 weeks before your event.

Is my deposit refundable?

Deposits are non-refundable.

How can I pay?

We accept cash, cheque, e-mail transfer, debit, Visa or MasterCard.

Do I get a copy of all the photos?

Absolutely. Your package price includes online hosting through our website in a password protected gallery. We will also provide you with a USB stick with all photo strips and individual photos from your event.

I’m having a themed event. Can I get custom props?

Yes! We create custom props ourselves or source out to small local businesses. Let us know your theme and we can come up with something great. (Extra charges apply.) See what kinds of custom props we’ve already done on our Props page!

What type of camera do you use?

We use a Canon Rebel T5i DSLR. Read more about it on our Equipment page.

What type of equipment do you use?

Read all about our equipment on our Equipment page!

What makes you better than all the other photo booth companies out there?

This is a question we get asked a lot at bridal shows. Once, we were right in between two other photo booth companies! The answer is easy: we aren’t better.  We are different. We believe we do a great job – friendly and knowledgeable staff, high quality equipment, and great selection of templates, props and backdrops.  But all the other guys we’ve seen do too!  We refuse to sell our company by putting others down, especially when they do a great job too.  Through being in the industry and working bridal shows, we have gotten to know the people behind other photo booth companies in the area.  They are all wonderful people who are fun and take great quality photos. We even have a list of great local companies who we are happy to recommend to you at any time if you aren’t completely satisfied with what we offer. At the end of the day, you need to be comfortable with the type of props, backdrops, equipment, and people you’re dealing with, so you choose what company is best FOR YOU.

Is your photo booth wheel chair accessible?

Due to it’s open air style, our booths can accommodate anyone!
However, in our Mojo booth, the camera doesn’t tilt nearly as much as in the T20. If you know you have guests in wheelchairs, please let us know so we can bring the best one to ensure perfect shots every time!

Do you brand the photo print-out?

For most events, we do not include our company information or logo on the printed strips. You’re paying us for a service so the strip is YOURS, not ours. When we do a charity event for free we might include a logo but never for events paid in full. We do add a sticker to the back of the printed strip. This sticker includes our webpage, instructions to our online gallery, and the password for your gallery. This way you and your guests can easily enjoy the digital copies of your photos as well as the printed strips. Photos are almost always posted within 24 hours of your event completion.

{Do you travel to {insert city here}?

Our package pricing is based on a 100km round trip max. We will definitely travel further if you would like us to and we are happy to do so. However, after 100km we charge 50cents per kilometer. We don’t want you spending tons of money on travel so if you’re a bit further away it might be in your best interest to find a more local company so you can save a bit of money!

My question wasn’t answered here. What do I do?

Send us an e-mail or give us a call and we’d be happy to answer any questions you have!

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