Frequently Asked Questions (FAQ's)

Have Questions? We Have Answers

We have the ability to enclose everything so the experience is private, but we prefer not to. The “open air” style is much more fun and lets the rest of your guests enjoy the show while people are taking their pictures. 

Photographers are amazing and a must at your event, but a photo booth offers something completely different.  For us, it’s not just about the take-home photo or digital to post on social media (though those are awesome too!), it’s an activity for people to do and it adds an extra element of fun for your event.  When it comes to memories, photographers capture, but photo booths create.

The photo booth is touch screen and operates fairly well on it’s own. However, the attendant is there to help! They can pass you new props so you can make a quick switch between photos. They keep the prop table clean and organized and make sure no one forgets to leave their props, leaving less for the later guests to the booth. While our equipment is state of the art, paper jams can still happen, and if everyone is loving the booth as much as they usually do, we will run out of paper at some point and need to reload! The attendant ensures smooth functionality throughout the whole evening so you have nothing to worry about except enjoying your event after all the hard work you put into planning it.  Our attendants also will help guests through the experience by reminding them of how many seconds before the next shot, and we tilt the booth with every photo to ensure your 6’3″ friend doesn’t have his head cut off, but your 4’11” friend in the next shot is also perfectly framed.

For the best photos and experience, we need a 10’ by 10’ square. This gives us room for the equipment, back drop and prop table. More room is even better, and if you have less and really want the booth, let us know. We may be able to work with you.

Depending on how far we have to walk with the equipment from our vehicle, it takes one attendant approximately 30 minutes to set up or tear down the booth. However, we always show up at least an hour before your event to ensure we have time for troubleshooting if necessary so that we know we will be up and running by the agreed time.  Most often, we plan to arrive 90 minutes before start time and are ready to go 30-minutes before, just in case.  

There is so much going on in a photo booth between your beautiful guests, their outfits, and all our crazy props. Because of this, we don’t typically recommend backdrops that are too “busy”. We have 36 great options to choose from (pending availability), so let us know which is your favourite! If you prefer something we don’t have, tell us – we can always get new ones for you if you have a specific request. If you want, we can get a custom backdrop for you with a company logo, bride & groom names, or whatever you want! (extra cost applies).

As many as you want! Some events with fewer guests offer you the availability to keep coming back instantly.  Busier events with a larger number of guests often have a lineup for the photo booth – you can keep coming back, but you have to wait your turn each time!

This all depends on how much space we have and how much you and your guests like each other.  When we have enough space that the booth setup is far enough away to see the entire backdrop, and your guests are fine to snuggle in close together, we’ve had up to 35 people in a single shot.  On average, our shots have 2-10 people in them.  

This is something we will discuss as it’s completely up to you! We have 2″x6″ and 4″x6″ designs with 1-4 photos. You customize every part of the experience!

Absolutely. Choose one of our templates from our gallery and then send us the graphic you want to use. We can incorporate them together to make it exactly how you want. We can also create a template for you from scratch if you prefer.

More often than not, we get home from an event and immediately set up our computers to post the photos. This means by the time you wake up the morning after your event, your photos are ready for viewing online. Worst case scenario we do it the next day and they’re available within 48 hours of your event completion.

Yes. We need an electrical outlet to power the booth. Wifi is needed for the social media/email stand if you want the ability for emails to be sent instantly with photos.

Yes. We require a $50 deposit to save your date and the final balance is due 2 weeks before your event.  For returning clients, deposits are waived.  We also understand certain school boards and companies have rules or preferences around their payment options and we are willing to work with you for a smooth experience. 

Deposits are non-refundable.  However, we are reasonable people and as long as we are given proper notice so we are able to re-book the date, we usually refund deposits.  When the COVID-19 pandemic hit, we refunded 100% of all payments for clients who unexpectedly had their events cancelled.  

However you like!  We send invoices where you can easily and securely pay with any major credit card online.  You can mail us a cheque or send an email transfer.  You can also pay with cash.  

Absolutely. Your package price includes online hosting through our website in a password protected gallery.  All images are uploaded in high-resolution and we encourage you to post on social media, share with your friends, or take to your local photo lab for printing and/or framing.  We love it when you tag us on social media when you post!  @picmeupcanada

Yes! We create custom props ourselves or source out to small local businesses. Let us know your theme and we can come up with something great. (Extra charges apply.) 

We use Canon DSLR cameras like the Rebel T5i.

We use DNP printers and Windows based computers to run everything.  All our equipment is state of the art.

This is a question we get asked a lot at bridal shows. Once, we were right in between two other photo booth companies! The answer is easy: we aren’t better.We are different. We believe we do a great job – friendly and knowledgeable staff, high quality equipment, and great selection of templates, props and backdrops.  But other companies we’ve seen do too!  We refuse to sell our company by putting others down.  Through being in the industry and working bridal shows, we have gotten to know the people behind other photo booth companies in the area.  They are all wonderful people who are fun and take great quality photos. We even have a list of great local companies who we are happy to recommend to you at any time if you aren’t completely satisfied with what we offer. At the end of the day, you need to be comfortable with the type of props, backdrops, equipment, and people you’re dealing with, so you choose what company is best FOR YOU.  We always recommend to our potential customers to check out the companies they are looking at online.  Look at the style of their finished photos on their Instagram.  Check out their websites.  Read their google reviews.  Those are the best ways to find a company that can offer what you need.  

Due to it’s open air style, our booths can accommodate anyone!

For most events, we do not include our company information or logo on the printed strips. You’re paying us for a service so the strip is YOURS, not ours. When we do a charity event for free we might include a logo but never for events paid in full. We do add a sticker to the back of the printed strip. This sticker includes our webpage, instructions to our online gallery, and the password for your gallery. This way you and your guests can easily enjoy the digital copies of your photos as well as the printed strips. Photos are almost always posted within 48 hours of your event completion.

Our package pricing is based on a 100km round trip max. We will definitely travel further if you would like us to and we are happy to do so. However, after 100km we charge 50cents per kilometer. We don’t want you spending tons of money on travel so if you’re a bit further away it might be in your best interest to find a more local company so you can save a bit of money.

Email us @ contact@picmeupphotobooths.ca.  We can’t wait to hear from you!